STORE POLICY

ZG Vita Store Policies 1. Orders Thank you for choosing ZG Vita. Once an order has been placed, we begin processing it as quickly as possible. Please make sure that your shipping address, email address and contact information are correct before completing your purchase. ZG Vita is not responsible for delays or delivery issues resulting from an incorrect or incomplete shipping address provided by the customer. If you need to make a change to your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped. 2. Shipping Orders are processed during our regular business days. Shipping times may vary depending on the destination, shipping carrier and other circumstances outside of ZG Vita's control. Once an order has been shipped, customers will receive tracking information when available. ZG Vita is not responsible for delays caused by the shipping carrier, weather, natural disasters or other circumstances beyond our control. 3. Returns & Exchanges Because our products are skincare and personal-care products, we prioritize product safety and hygiene. For this reason, opened or used skincare products are generally not eligible for return or exchange. If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery and provide photographs of the product and packaging. After reviewing the situation, ZG Vita may offer a replacement, store credit or refund when appropriate. 4. Refunds Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your financial institution or payment provider. Shipping costs are generally non-refundable unless the item was received damaged, defective or incorrect. 5. Damaged or Incorrect Orders Please inspect your order when it arrives. If your order arrives damaged, defective or contains the wrong product, contact us within 7 days of delivery. Please include: - Your order number- A description of the issue- Photos of the product- Photos of the shipping box and packaging Please do not discard the product or packaging until we have reviewed your claim. 6. Product Use & Safety ZG Vita products are intended for cosmetic use and should be used according to the directions provided with each product. Before using a new skincare product, we recommend performing a patch test on a small area of skin. Discontinue use if irritation or an unexpected reaction occurs. Avoid contact with the eyes unless the product is specifically intended for use around the eye area. If you have a known allergy or sensitivity to any ingredient, review the ingredient list carefully before use. If you have a specific medical condition or concern about using a skincare product, consult an appropriate healthcare professional. 7. Product Information We make every effort to ensure that product descriptions, ingredients, photographs and other information displayed on our website are accurate and current. Product colors and appearance may vary slightly depending on lighting, photography and individual screen settings. Individual results may vary. ZG Vita products are cosmetic products and are not intended to diagnose, treat, cure or prevent any disease or medical condition. 8. Privacy ZG Vita respects your privacy. Personal information provided during the ordering process is used to process orders, communicate with customers and provide requested services. We do not sell customers' personal information. 9. Contact Us If you have questions regarding an order, product or store policy, please contact ZG Vita through the contact information provided on our website. We are happy to assist you. ZG VitaSkincare & BeautyMinnesota, USA